Terms and Conditions

As of January 2022.

1.1 As a customer of Medel Healthcare Ltd, we will collect what is known as personal data about you. Personal data is information from which you, as an individual, can be identified. This policy outlines how the relevant Medel Healthcare Ltd company you interact with will use, store and protect any personal data that you provide or that we otherwise hold about you.

1.2 Unless indicated otherwise, this policy sets out how Medel Healthcare Ltd will use, store and protect any personal data we collect or generate about you for both private tests and public tests.

1.3 The personal data we collect or hold about you

We will collect personal data as part of our online testing kit registration process. Registration is essential for all testing and reporting of results to proceed, and it is essential that you complete these details, and confirm your acceptance of this policy, personally.

The information we collect during registration includes:

  • the unique registration number (URN) on your test kit (it is very important that this is recorded correctly to ensure that your sample is correctly matched to your online registration);
  • your name;
  • your date of birth;
  • your gender identification;
  • your email address (it is very important that this is recorded correctly so that your results are sent to the right email address);
  • your country / nationality; Your telephone number;
  • the date your sample was collected;
  • your full home address (including postcode);
  • your Vaccination

1.4 We will not collect any information which we, or relevant third parties, do not need.

1.5 Once your swab sample has been returned to us, and it has been tested for COVID‑19, our systems will automatically generate a report which shows our findings (the Report). This Report will include some of the personal details that you have provided to us about yourself. We will also hold this information in a centralised database. Please note that there are limitations inherent in the sample collection and testing process, detailed in the test instructions that were provided to you when you received your test kit. It is important that the personal data we hold about you is accurate and current, and we cannot be held responsible for incorrect data that is provided by you. Please keep us informed if your personal data changes during your relationship with us. If you fail to properly provide all requested data or provide incorrect data we may be unable to provide testing or notify you of your results. There is also a risk that third parties could be inadvertently provided with your data if, for example, you have not correctly entered your email address, or your email servers are compromised.

How Do We Use That Information?

1.6 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data on one or more of the following grounds:

  1. Where we need to perform the contract that we have entered into with you.
  2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  3. Where we need to comply with a legal obligation.

We do not rely on consent as a basis for processing your personal data, unless you have requested a private COVID-19 test from Medel Healthcare Ltd, in which case you may withdraw your consent to processing at any time by contacting us at info@medelhealthcare.com

1.8 Where we are using your personal data that identifies your health data, we are doing that either on the basis of your explicit consent, your vital interests, for public interest, medical diagnostic reasons or preventative or occupational health reasons. Generally, Medel Healthcare Ltd will use the data you provide to test your swab samples for COVID-19 and notify the results to you as the registered user of the kit via the Report. A copy of the Report will be sent by email to the email address you provided to us when you signed up through our registration portal.

1.9 After your sample has been sent to us, please make sure to regularly check your emails (including any junk or spam folder) for any email attaching the Report. Please note that we are not responsible for the security of any domains in respect of email addresses you have given us. If you believe you have received a Report in error, please contact us at info@medelhealthcare.com immediately. Additional information, including home address, is necessary for notifying the relevant public health or other Government authorities of the results of your test, if we are requested to do so.

1.11  As a controller or processor of personal data, Medel Healthcare Ltd and its affiliated companies must process your information fairly and lawfully. We will also process your data in accordance with the instructions of the relevant authority and the terms of our contract.

1.12  We also collect, use, and share Aggregated Data for any purpose. Aggregated Data could be derived from your data but is not considered personal data as this it will not directly or indirectly reveal your identity.

1.13  We will not use any personal data that we collect for marketing purposes unless you have separately signed up to receive marketing communications from us.

3.1.1 You have a right to cancel the appointment within 72 hours of your appointment. Where Medel Healthcare Ltd has begun to supply the service, the amount of the refund may be reduced to account for the value of services already supplied to you up to the point of cancellation. This amount is calculated by comparing the value of the services already supplied to you to the total paid for the service contract. The process for requesting a refund is detailed at 3.2.1


3.2.1 If you wish to obtain a refund, you should send the following contact form by email to refunds@medelhealthcare.com or call us 01 4370630

I/We* hereby give notice that I/We* cancel my/our* contract for the supply of the following service:

Order number:



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